Claims Support
Get help with insurance claims in Kenya. Learn how to report an incident, prepare supporting documents and follow up with the Lako team.
Get help with your insurance claim
Lako can help you understand the documents your insurer needs and follow up on your claim. The insurer assesses the claim against your policy terms, benefits, limits and exclusions.
1. Tell us what happened
Share your policy or cover details, the date of the incident and a clear description. Contact us promptly so we can help you identify the next steps and your insurer’s reporting requirements.
2. Gather the supporting documents
Your insurer may ask for a completed claim form, identification, photographs, invoices, medical records or an incident report. The documents depend on the type of cover and claim. Keep the originals and ask us which documents are needed.
3. Submit securely and follow up
Use our claims portal to register a claim or get in touch with our team. Keep your claim reference and respond to requests for additional information. Avoid sending sensitive claim documents through public website forms.